Delivery schedules can change based on conditions throughout the shipping network. Once an order has left our fulfillment center, its progress may be affected by factors outside our control, including the distance to the destination, carrier capacity, local parcel volumes, seasonal demand, and weather. Our typical delivery estimate is around ten to twenty business days. Business days do not include weekends or public holidays when carriers may not provide their usual services.
Occasionally, unexpected events can disrupt the movement of shipments. Severe weather, transportation interruptions, unusually heavy parcel volumes, staffing shortages, or delays at logistics facilities may extend the expected delivery period. These issues can occur without warning and may affect an order even when it has been prepared and dispatched on time. We coordinate with shipping providers to support efficient preparation and handling, but not every delay can be avoided. We appreciate customers’ patience while carriers work through disruptions and return to normal operations.
Delivery estimates are provided to help customers plan, but they are not guarantees of arrival on a particular date. Once order processing has begun, shipping information is generally finalized and cannot be changed. Addresses cannot be updated after processing starts, and parcels already in transit cannot be redirected. Customers should therefore check all delivery details carefully before completing checkout. An accurate, complete address helps prevent routing errors, sorting problems, and avoidable delays.
After a package departs our distribution facility, the carrier is responsible for transporting it and managing delivery. Shipments may move through several sorting centers, distribution hubs, and transportation terminals before reaching their destination. Conditions at these locations can influence transit speed. Weather events, high local demand, operational interruptions, and required security checks may extend delivery times. A carrier may also place a shipment on hold if the address is incomplete, incorrect, or needs clarification. If an ordered product becomes unavailable, we may remove it from the shipment and automatically refund the amount paid for that item.
We offer free shipping on all orders, regardless of order value or destination. Delivery procedures may vary depending on the carrier and the recipient’s location. Some parcels may require someone to be available at the address or to sign for the delivery. If a delivery attempt is unsuccessful, the carrier will generally follow its usual process for another attempt or further handling. An order that remains undelivered after repeated attempts and is returned to us may be canceled automatically. In that situation, a full refund will be sent to the original payment method. Customers should check tracking updates and carrier notifications so they can prepare for delivery and follow any instructions provided.
Customers can use the tracking feature on our website to follow an order from fulfillment through dispatch and carrier handling. Tracking records may show key shipping events and provide an indication of a parcel’s progress through the delivery network. Updates are not necessarily continuous. Some carriers only record new information when a package reaches a facility or completes a major stage of transit, so a temporary pause in tracking does not by itself mean the parcel has been lost.
Certain issues may prevent an order from shipping as planned or may result in additional processing time or cancellation. These may include an item becoming unavailable, a destination outside the areas we serve, restrictions involving postal box addresses, or payment details that cannot be verified. Incomplete or inaccurate order information may also require review before fulfillment can proceed. The resolution available will depend on the specific issue and the order’s current status.
If a delivered item differs from its description or from the product ordered, customers should contact our support team promptly. Including the order number and a clear description of the difference will help us review the matter and determine whether a return or refund is appropriate. Returns due to sizing concerns are handled under the applicable return conditions. Customers who need another size should send back the original item through the standard return process and place a separate order for the preferred size. Replacement availability depends on current stock.
If a shipment is taking longer than expected, customers should first review the tracking details on our website or through the carrier’s tracking service. The latest scan, status, and estimated delivery information may help explain where the parcel is in the network. If the tracking record has not changed for an unusually long time or the shipment appears to have stopped moving, customers can contact our support team. We will review the information available, investigate where possible, and explain the next steps.
Our aim is to provide understandable shipping guidance and help customers navigate the factors that may affect delivery. Although transit times can shift because of circumstances beyond our control, we remain committed to supporting order fulfillment, making tracking information available, and assisting when shipping concerns arise. Reviewing address details before checkout and keeping track of shipment notifications can help reduce preventable issues and make delivery easier to manage.